Whimsical Willow Garden Boutique reserves the right to update this Return & Refund Policy at any time. Any updates will be posted on www.whimsicalwillowgardenboutique.com and take effect immediately upon publication. By placing an order or using our services, you agree to this policy.
In the event of any conflict between a supplier’s return policy and Whimsical Willow Garden Boutique’s policy, our policy will prevail.
We do not accept returns for non-defective or buyer’s remorse items.
This includes, but is not limited to:
Changing your mind
Ordering the wrong item
Items that are no longer wanted
Items that fit expectations but are no longer needed
Returns or refunds will only be considered for items that are damaged, defective, incorrect, or significantly not as described.
Any return or refund request must be submitted within 25 days of the delivery date, unless otherwise stated on the product page.
Requests submitted after this timeframe may be denied.
Orders may be canceled before shipment by submitting a refund request through your account or by contacting customer service.
Some supplier orders cannot be canceled once placed, even if they have not yet shipped.
Cancellation requests are reviewed within 3 business days.
If an order cannot be fulfilled due to stock issues or other limitations, the order may be canceled and refunded automatically.
If your item arrives damaged, broken, incorrect, missing parts, or significantly not as described:
Submit a return or refund request within 25 days of delivery
Provide clear photos or videos showing the issue
Requests are reviewed within 3 business days
If approved:
A prepaid return label will be provided if a return is required
Refunds are issued once the return is in transit or approved, depending on the case
If no return is required, refunds are processed within 3 business days
If proof is unclear or insufficient, the request may be denied.
If an item is returned to the sender during transit, refunds are processed within 3 business days of confirmation.
If an item is destroyed in transit, proof from the carrier is required. Refunds or reshipments will be issued promptly once verified.
Customers are responsible for providing accurate shipping details at checkout.
Address corrections are not guaranteed
If an order ships with incorrect information, the customer must contact the carrier directly
If an item is returned due to address error, the customer is responsible for return and reshipment fees
If the order cannot be recovered or returned, the loss is the customer’s responsibility.
Refunds may be issued if:
Tracking information is invalid and not corrected within 4 business days
Tracking does not update for 7+ business days after label creation
Delivery exceeds estimated time by 10+ days with no valid tracking updates
Exceptions apply during holidays, extreme weather, or other uncontrollable events.
During holidays, weather disruptions, or other unexpected events, customers should contact us through the Contact Us page. We will make every reasonable effort to assist and provide a resolution within two weeks.
If you are unsatisfied with the resolution of an after-sales issue, you may open a dispute with Whimsical Willow Garden Boutique for further review.
